We always recommend booking in advance to avoid disappointment.
For new guests, please arrive 15 minutes prior to treatment so we have time to serve you better by learning about your preferences and background information.
For all guests, late arrival will mean we have to cut your treatment short as a courtesy to the client that follows who has arrived on time so please try to be there in time to catch your breath and relax before your treatment. If you are more than 15 minutes late, we cannot guarantee we will be able to complete your treatment for you. If your treatment is unable to be completed due to being late, our cancellation policy will apply and you will be charged.
We respectfully advise all clients that a minimum of 24 hours is required to reschedule or cancel an appointment. If less than 24 hours’ notice is given, or do not attend a booked appointment, we reserve the right to charge a cancellation fee of 50% of the treatment cost.
Help us tailor your treatment by letting us know if you have any special health considerations such as pregnancy. Our highly trained therapists are there to provide the experience that suits your needs.
As an essential ingredient of holistic therapy, we keep the air in our spa absolutely smoke free.
We encourage you not to undermine the therapeutic value of your treatment by consuming alcohol prior.
Please make the most of your facial by shaving at least three hours before your treatment.
Spa time is time out for you. For their health and safety, children under the age of 6yrs are not permitted into treatment rooms. Please arrange alternative care for your children away from the spa while you and the other patrons take time out with us.
Jewellery and other valuables will be left unattended. We recommend keeping them at home to avoid misplacing, losing or leaving them behind. We accept no responsibility for any lost items.