Terms & Conditions

In these terms and conditions, “we” “us” and “our” refers to JP MediSpa. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions.

Payment and Refund

  1. Payment* for treatments and services are due once the product or service has been taken.
    *Please note a 2% surcharge will be incurred on all credit card transactions at JP MediSpa Auckland.
  2. The deposit is redeemable of the cost of the treatment. The deposit is only refundable if notice is given 24 hours before your appointment and will be held as credit on your account.If you, cancel or no-show to your appointment within 24 hours to your session, the deposit may be retained as the cancellation fee.
  3. JP MediSpa has a ‘no refund’ policy on purchases if you simply change your mind, so please choose carefully.
  4. Refunds will be provided where required under New Zealand Consumer Law.
  5. Based on our Ts & Cs, deposits paid for the treatments are non-refundable, but you can use your deposits towards other treatments or buying products.

Pre-paid Treatments:

  1. If you pre-pay for treatments you will save an amount according to the pre-payment schedule.
  2. There is no refund on pre-pays and they are not transferable to other individuals or change other treatment.
  3. The only exception is if a package is purchased prior to a consultation and subsequently at consultation we find you unsuitable for treatment; you can either refund or transfer your credit to another treatment. Pre-pay have a 12-month expiry date.
  4. If after consultation and/or purchasing a prepaid treatment package your medical suitability changes in a way that you are not suitable for the treatment anymore, we will extend your expiry date up to 1 year (if pregnant) or apply the amount as a credit for you or one nominated other to use towards other treatments.
  5. A 24 hours’ notice is required for any pre-paid appointment cancellation. If you cancel a pre-paid appointment within 24 hours, or do not attend the appointment, the treatment will be forfeited.
  6. You agree to these terms by purchasing pre-paid treatments. Promotional discounts are not applicable to pre-pay treatments or packages they are already discounted.